FAQ

1. What products do you sell?

We offer a curated selection of home appliances, kitchen gadgets, electronics, and smart cleaning devices designed to make your life easier.

2. Do you ship internationally?

Currently, we ship to Australia and the USA only.

3. How much does shipping cost?

Shipping is always free, no matter the size or quantity of your order.

4. How long will delivery take?

Australia: 2–5 business days
USA: 7–12 business days

Note: Delivery times may vary due to carrier delays or customs processing.

5. Can I track my order?

Yes! Once your order ships, you will receive a tracking number via email so you can monitor your shipment until it arrives.

6. What is your return policy?

Returns are accepted within 30 days of delivery.
Free return shipping and no restocking fees.
All items are eligible for return—no final sale items.

For details, see our Return & Refund Policy.

7. How long does it take to get a refund?

Once we receive your returned item and inspect it, refunds are processed within 5–7 business days to the original payment method.

8. Can I exchange a product?

Yes! If your item is defective or damaged, we’ll be happy to send a replacement at no additional cost. Contact our support team to arrange the exchange.

9. How can I contact Sumidon?

Email: support@sumidon.com
Phone: +1 (531) 200-0151
Address: 9 Garden Place, Shoal Bay, New South Wales 2315, Australia

You can also use our website contact form, and we’ll respond within 24 hours on business days.

10. Do you offer warranty on products?

Yes, most products come with a manufacturer warranty. Please check the product description or contact us for specific warranty information.